Fishbone Diagram with Post-it® products

Putting problems front & center



Solutions are great... but only if you correctly understand the problems you're trying to address. The Fishbone Diagram provides a method to diagnosing all potential issues, big and small.

Problems can happen at any/all stages of an operation. But instead of guessing at what's causing a problem (or worse: waiting for something to go wrong), the Fishbone Diagram provides small teams an at-a-glance method to consider the variables that hamper productivity.
 

  • 1

    Get started by identifying the exact problem. Identify the person/department who is responsible for the problem and/or when and where it occurs. Use a large space — like a Post-it® Meeting Chart — to give your diagram session plenty of room to grow.

  • 2

    Jot the problem down on a Post-it® Super Sticky Note— this will form the "head" of your diagram. From the center of this piece of paper, draw a horizontal line out — this line will act as the "spine" from which your team will address the problem — hence the fishbone name.

    Jot the problem down on a Post-it® Super Sticky Note

     

     

     

  • 3

    From here, discuss and identify the components or factors that may contribute to the problem. It may be a transportation issue, a staffing situation, etc. Try to explore as many possibilities as you and your team can.

  • 4

    Draw a line off of the diagram's "spine" for each of the problem's possible components and label them (i.e. transportation, staffing, etc.). (Hint: use a Post-it® Super Sticky Label Roll to create your "spine" to allow for flexibility in case your diagram changes.)

    Draw a line off of the diagram's "spine" for each of the problem's possible components and label them

  • 5

    Within these components, have the team brainstorm the causes that could be responsible. Put these causes on a Post-it® Super Sticky Note and add them to the appropriate component line (off of the diagram's "spine").

  • 6

    Once complete, you and your team will have a visual outline towards understanding the problem and can begin a more thorough investigation into each of its possible contributing factors.


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