Creating time to care

To reduce that administrative burden and give clinicians time to care, 3M™ M*Modal virtual assistant solutions enable more intuitive and efficient clinician workflows. Clinicians can now access a conversational interface and ambient intelligence designed to enhance the patient-clinician interaction, drive higher-quality care and reduce clinician burnout. Administrative burden and lack of time remain key challenges for clinician well-being and satisfaction, directly impacting their ability to deliver high-quality care. The patient experience is better when clinicians interact directly with them instead of technology – less screen time and more face-to-face time. According to an article in the Annals of Internal Medicine, primary care clinicians spend nearly two hours on electronic health record (EPR) tasks for every one hour of direct patient care.

Starting with 3M speech understanding and contextual awareness of the entire patient record, 3M technology continuously analyses the note and delivers proactive nudges to clinicians via next-generation computer-assisted physician documentation (CAPD) functionality. Widely deployed across large and small healthcare organisations, CAPD delivers in-workflow clinical insights designed to help clinicians close care gaps and improve specificity as they document in the EPR.

In addition to EPR documentation and proactively engaging with CDI and Hierarchical Condition Category (HCC)-related insights, clinicians can directly ask 3M Fluency Assistant to perform time-consuming, routine tasks including:

• Information look-up: conversationally search the patient chart to get the right information, right away.
• Conversational order entry: speech enable computerised clinician order entry (CPOE), which accounts for 12.1 percent of clinician clinic hours (43 minutes) in the EPR.
• Easy EPR navigation: completely transform the way clinicians experience and interact with the EPR with intuitive, conversational workflows.
• Documentation tasks: quickly and easily capture a note in free form, and complete EPR documentation with task and command management using ambient speech.
• Ambient experience: enable real-time patient- clinician interaction with an unobtrusive and secure device with multichannel microphones and a speaker to allow two-way conversations when appropriate, as well as visual indicators for non-verbal cues.

From proactive nudges to ambient AI: 3M virtual assistant solutions interact with clinicians in a more natural, conversational manner, further helping to improve and document the care they deliver.

To enable clinicians to keep their complete focus on patients without the interference of technology, 3M virtual assistant and augmented AI solutions are designed to work unobtrusively in the background so that clinical documentation is ultimately a by-product of the patient visit – not a separate, burdensome task for the clinician.