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Creating time to care

Spending less time on documentation

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Reduce typing costs for clinical documentation

With the increasing pressure to improve efficiency and reduce costs, typing services are being put to the test. Whether an internal or external typing service: the quality and the costs have to be right. With intelligent support, further potentials are discovered and the process is streamlined overall.

  • award winning solutions

    3M M*Modal is closing the loop between clinical care and coding reimbursement with advanced artificial intelligence.

    With M*Modal now part of 3M, we are combining our strengths to close the loop between clinical care and revenue integrity.

    Our conversational AI and ambient clinical intelligence solutions are designed to transform the experience of health care, optimise the EPR, drive higher-quality documentation and improve the well-being of both patients and clinicians. Designed to create time to care, our native, cloud-based, AI-powered solutions transform clinician-patient relationships by making it easier and faster for clinicians to capture and improve the complete patient story, and by delivering context-specific clinical intelligence when it is needed most – at the point of care.

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Our award-winning medical AI platform - 3M™ M*Modal

With our new and innovative 3M M*Modal products, we close the current gaps between revenue security and clinical care in real time.

3M™ M*Modal KLAS awards

  • KLAS category leader award 2020
  • KLAS category leader award 2020
  • Best in KLAS awards for 2020, 2019, 2018 and 2017

  • We offer top ranking, cloud-based, front-end medical speech recognition solutions for all medical specialties to accurately and quickly document directly in over 200 compatible EHRs.

  • We adopt a unique approach to clinical documentation improvement (CDI) with real-time clinical intelligence for clinicians and CDI specialists to significantly reduce queries and increase coding reimbursement.

  • We provide customisable online medical scribing services in real time into your EHR. Combining a personal assistant and our state of the art cloud-based speech recognition software allows you to personalise your charts for all specialities.

  • Fluency for Imaging is a complete clinical documentation and workflow management solution that combines advanced speech recognition technology, structured reporting and integrated productivity tools for faster creation of higher-quality diagnostic interpretations.

  • We help organisations of all sizes with their medical transcription needs, from powerful mobile apps to full-scale workflow solutions, all backed by our transcription platform and services.

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Our voice-controlled AI documentation solutions for clinical care

Find all the information for our award-winning AI platform below.

Doctor speaking into a speech recognition device

Speech Recognition

Speech enable your EHR with real time feedback

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3M™ M*Modal Fluency Direct™

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High-accuracy front-end medical speech recognition solution that works with any EPR, from any location for faster and better documentation. Designed to create time to care, our cloud-native, AI-powered solutions transform clinician-patient relationships by making it easier and faster for clinicians to capture and improve the complete patient story, and by delivering context-specific clinical intelligence when it is needed most – at the point of care. Our speech-driven solutions support a wide variety of documentation workflows to help clinicians efficiently capture the complete and accurate patient narrative, improve care quality, compliance, and revenue integrity.

  • Personalised clinician experience

    A single, cloud-hosted voice profile allows clinicians to dictate into their EPR from anywhere, any device, and any care setting. By providing clinicians with greater flexibility and portability in choosing appropriate workflows and devices, 3M Fluency Direct frees up more time for patient care.

  • Real-time insights with CAPD

    Uniquely, 3M Fluency Direct provides front-end speech recognition to deliver automated, real-time, and interactive intelligence to clinicians as they document in the EPR. This closed-looped documentation solution automatically brings the right information to clinicians within the clinical workflow supporting continuous improvement in patient care.


    • Clinical documentation integrity (CDI)
    • ICD-10
    • Documentation best practices
  • Easy deployment

    Built to scale, 3M Fluency Direct voice recognition dictation software offers flexible deployment models to run cost effectively in a number of different EPR, PC, virtual, thin client, and server architectures. Support for automated installation and upgrades frees up IT resources and speeds up processes.

  • Seamless interaction with mobile applications

    3M Fluency Direct works with third-party mobile applications to extend the clinician experience beyond the EPR to include the growing number of productivity-enhancing apps clinicians regularly use. This provides clinicians with an integrated, top-quality speech experience across desktops, smart devices, and mobile apps to expedite medical communication and patient care.

Integrated with more than 200 EPRs

Cloud-based 3M Fluency Direct seamlessly works with more than 200 EHRs, including all major platforms, to meet the goals of faster EPR adoption, higher-quality documentation and lower transcription costs. Advanced voice commands facilitate EPR navigation and single sign-on capabilities further boost clinician productivity.

Compatible with Epic, Cerner, MEDITECH, Allscripts, TrakCare, Kainos Evolve, Lorenzo and many more.

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Transcription Workflow

Reduce transcription costs and improve documentation turnaround times

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3M™ M*Modal Fluency for Transcription™

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Our unique blend of transcription and flexible tools for dictating, reviewing, editing and signing save clinician’s time. We support automated synching of patient demographics and schedules with EHR, as well as uploading schedules on-demand to simplify patient selection.

  • Clinician-friendly workflows

    Our unique blend of transcription and flexible tools for dictating, reviewing, editing and signing save clinicians’ time. We support automated synching of patient demographics and schedules with EPR, as well as uploading schedules on-demand to simplify patient selection.

  • CAPD Technology

    This closed-looped documentation solution automatically brings the right information to clinicians within the clinical workflow, as well as tracks and reports on clinician interaction with the system to demonstrate compliance.


    • Clinical documentation integrity (CDI)
    • ICD-10
    • Documentation best practices

     

     

  • Driving quality through technology

    Our unique blend of transcription and flexible tools for dictating, reviewing, editing and signing save clinicians’ time. We support automated synching of patient demographics and schedules with EPR, as well as uploading schedules on-demand to simplify patient selection.

  • Simplified transcription management

    Our medical dictation software includes a comprehensive set of reporting and analytics tools, combined with our easy-to-use inbox for resolving post-transcription issues. This ensures efficient management of the entire documentation workflow.

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3M™ M*Modal Fluency Flex

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This speech-enabled clinician document creation module uses a cloud-based technology so that you can document even in the absence of a clinician documentation functionality in your EPR. It provides flexibility to select the most convenient workflow.

Cost reduction - 3M Fluency Flex allows clinicians to complete documentation by themselves. It reduces transcription cost without compromising clinician productivity.

  • Simplify workflows

    3M Fluency Flex is part of our integrated transcription solutions that build on 3M technology to deliver greater ease and efficiency to clinicians workflows. To support the natural and individual workflows of clinicians, 3M Fluency Flex provides additional capabilities for document creation enabling them to focus on what matters most—patient care.

    As a document-creation module within 3M™ M*Modal Fluency for Transcription, 3M Fluency Flex gives clinicians the ability to use real-time, front-end speech recognition to either self-edit documents or send them to transcription for review and editing. With the self-edit option, clinicians get immediate access to the final report, which they can sign electronically and upload to the facility’s EPR when applicable. This real-time access to patient information facilitates quick clinician communication and collaboration to improve quality of care.

  • Flexibility

    With 3M Fluency Flex, clinicians can document, review and sign however they want and wherever they want across multiple platforms. Front-end speech recognition, standard text, access to previous documents and other patient-specific content, patient lists, and schedules allow clinicians to create documents in natural workflows that work best for them. 3M Fluency Flex also integrates fully with other transcription products such as 3M Fluency for Transcription.

  • Clinician productivity

    Our time-saving tools including voice driven standards, voice commands and speech recognition are designed to boost clinician productivity. 3M Fluency Flex greatly simplifies the process of referring and reusing content from previous documentation.

  • Document quality

    3M Fluency Flex helps clinicians increase their documentation quality and reduce HIM interventions by identifying documentation deficiencies through document warnings and computer-assisted physician documentation (CAPD) messages.

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Doctor speaking into a speech recognition device

Imaging

Drive value-based imaging

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3M™ M*Modal Fluency for Imaging

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3M™ M*Modal Fluency for Imaging is a complete clinical documentation and workflow management solution that combines advanced front-end speech recognition technology and integrated productivity-enhancing tools for the faster creation of higher-quality diagnostic interpretations.

By embedding documentation improvement directly into the speech reporting workflow, our computer-assisted physician documentation (CAPD) capability delivers sustainable and continuous clinician support and education for ICD-10 specification, critical findings compliance, and documentation best practices.

  • Superior user experience with higher accuracy

    3M Fluency for Imaging employs 3M speech understanding. More advanced than the usual voice-to-text software, it uniquely includes natural language understanding technology to contextually understand what the radiologist is saying for unmatched accuracy and performance. A single, cloud-based user profile is shared across all 3M speech-enabled documentation solutions for collective learning and continuous improvement.

  • Real-time support with CAPD

    With its built-in CAPD functionality, 3M Fluency for Imaging provides real-time, automated and interactive clinical insights to radiologists within their reporting workflow. This market-changing capability continuously analyses the narrative at the time of its creation to identify and address gaps in documentation quality from an ICD-10 and clinical perspective.

  • Information-driven workflow management

    We count clicks, steps and seconds because we know you do. This helps improve radiologists’ efficiency and overall documentation experience without compromising quality. Workflow extensions for critical test results management (CTRM) and peer review are completely integrated into the reporting workflow to further automate processes and improve compliance.

  • Interoperable with leading EPRs and clinical systems

    3M Fluency for Imaging is designed to be interoperable with your existing systems, requiring no deep integration for ease and speed of deployment. Due to its open architecture, 3M Fluency for Imaging can be seamlessly integrated with third-party solutions, such as DICOM structured report measurements, to deliver greater in-workflow efficiency and compliance.


    • Critical communications
    • Radiation dose reporting
    • Contrast data
    • DICOM structured report measurements

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3M M*Modal

Virtual Assistant

Releasing time to care

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3M™ M*Modal Virtual Assistant Solutions

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Physicians can leverage 3M’s virtual assistant to complete high-value tasks, enhance the patient/physician relationship, drive higher quality care and reduce administrative burden.

  • Incremental innovation to drive an ambient experience

    To reduce that administrative burden and give clinicians time to care, 3M™ M*Modal virtual assistant solutions enable more intuitive and efficient clinician workflows. Clinicians can now access a conversational interface and ambient intelligence designed to enhance the patient-clinician interaction, drive higher-quality care and reduce clinician burnout. Administrative burden and lack of time remain key challenges for clinician well-being and satisfaction, directly impacting their ability to deliver high-quality care. The patient experience is better when clinicians interact directly with them instead of technology – less screen time and more face-to-face time. According to an article in the Annals of Internal Medicine, primary care clinicians spend nearly two hours on electronic health record (EPR) tasks for every one hour of direct patient care.

    Starting with 3M speech understanding and contextual awareness of the entire patient record, 3M technology continuously analyses the note and delivers proactive nudges to clinicians via next-generation computer-assisted physician documentation (CAPD) functionality. Widely deployed across large and small healthcare organisations, CAPD delivers in-workflow clinical insights designed to help clinicians close care gaps and improve specificity as they document in the EPR.

  • 3M Virtual Assistant

    In addition to EPR documentation and proactively engaging with CDI and Hierarchical Condition Category (HCC)-related insights, clinicians can directly ask 3M Fluency Assistant to perform time-consuming, routine tasks including:


    • Information look-up: conversationally search the patient chart to get the right information, right away.
    • Conversational order entry: speech enable computerised clinician order entry (CPOE), which accounts for 12.1 percent of clinician clinic hours (43 minutes) in the EPR.
    • Easy EPR navigation: completely transform the way clinicians experience and interact with the EPR with intuitive, conversational workflows.
    • Documentation tasks: quickly and easily capture a note in free form, and complete EPR documentation with task and command management using ambient speech.
    • Ambient experience: enable real-time patient- clinician interaction with an unobtrusive and secure device with multichannel microphones and a speaker to allow two-way conversations when appropriate, as well as visual indicators for non-verbal cues.
  • Real-time support with CAPD

    From proactive nudges to ambient AI: 3M virtual assistant solutions interact with clinicians in a more natural, conversational manner, further helping to improve and document the care they deliver.

  • Transforming the user experience

    To enable clinicians to keep their complete focus on patients without the interference of technology, 3M virtual assistant and augmented AI solutions are designed to work unobtrusively in the background so that clinical documentation is ultimately a by-product of the patient visit – not a separate, burdensome task for the clinician.

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Clinical Documentation Improvement

Filling the gaps of documentation

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3M™ M*Modal CDI Engage™

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Our CDI solutions are built on a single, integrated and cloud-based platform that utilises AI and natural language understanding technologies to embed clinical intelligence and reduce the time it takes to find and correct CDI deficiencies.

By combining natural language understanding (NLU) and machine learning technologies with our front-end speech recognition solutions, we can deliver CDI and ICD-10 related real-time feedback to the clinician as the note is being created.

Improving the quality of clinical documentation is central to your organisational success, but resource-heavy CDI engagements and disjointed workflows are a challenge. We adopt a unique approach to CDI by embedding clinical intelligence and automation into current workflows to effectively engage clinicians by providing real-time CDI feedback, deliver a collaborative platform for clinicians, CDI specialists and coders, and provide your CDI team insights into clinical findings and clinicians behaviour.

  • Creating time to care

    CDI Engage delivers real-time, automated feedback while the clinician is dictating or typing, so that the patient record is complete and accurate right from the start. This system effectively engages clinicians in a non-disruptive manner within their natural documentation workflow, ensuring clinician satisfaction and the long-term viability of your CDI program.

  • Real-time clinician training

    This user-friendly clinician education system brings documentation best practices directly into the EPR workflow. It delivers context-specific, summarised documentation tips and more in-depth ICD-10 education on your common CDI problems.

  • Clinician queries minimised

    By delivering real-time and automated clinical assessment of the note, this solution enables timely, front-line action. This minimises disruptive, retrospective queries and significantly boosts the productivity of both clinicians and CDI specialists (CDIs).

  • CAPD technology

    This closed-looped documentation solution automatically brings the right information to clinicians within the clinical workflow, as well as tracks and reports on clinician interaction with the system to demonstrate compliance.


    • Clinical documentation integrity (CDI)
    • ICD-10
    • Documentation best practices

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