Get information about professional service and repair for your 3M™ Personal Protective Equipment. Our extensive service and support organisation consisting of highly-trained technicians and a vast network of experts are dedicated to serving you quickly and proficiently – each and every time you need us.
Get the service instructions for the product ranges we repair from this page
We offer repair services for all 3M™ PELTOR™ Communication Solutions.
1. 3M factory repairs
Experienced technicians that can repair and fully test the quality in a certified and professional way. Our professional staff are at your disposal, we will do everything we can to make sure you have as little downtime as possible. Turn in your communication asset for repair through your local dealer.
3. End user repair
Buy spare parts from your local dealer and perform simple repairs yourself.
3M Fall Protection offers inspection, repair maintenance, and annual certification for 3M™ DBI-SALA® and 3M™ PROTECTA® brand products.
Service is available for Self-retracting lifelines, Load arrestors, Rescue and descent devices and Confined space equipment.
Inspection and annual certification is available for Harnesses and Lanyards .
1. 3M factory repairs
3M has service support resources to deliver direct service, field level technical support, technical training and warranty parts replenishment.
For this product area, service is available for: SCBA, Supplied air respirators, Emergency escape breathing apparatus and Face masks.
1. 3M factory repairs
We have expansive service support resources to deliver direct service, field level technical support, technical training and service documents. Our factory service team supports our extended service network on a daily basis and is closely involved in every facet of our service programmes. We also offer mobile service programmes such as Total Care programmes.
2. Authorised Service Centre (ASC)
3M has Authorised Service Centres available in multiple countries across EMEA. Each facility provides a wide range of services, part replacement, annual functional tests and repairs. Many locations even provide same day service and mobile support.
3. Certified end user service and repair
Our certified end user and repair programmes offer your internal staff the opportunity to become an SCBA Certified Technician to meet your organisation’s needs. Students attend rigorous specialised training through Scott Training at our factory or regional sites. Upon successful completion, technicians are certified to maintain and support the applicable product at their own location. Contact us for more information.
We have extensive service support resources to deliver direct service, field level technical support, technical training and service documents. Our factory service team supports our extended service network on a daily basis and is closely involved in every facet of our service programmes.
3M factory service and repair only
Our factory trained technicians support 3M Thermal Imaging Cameras from the service centre in Runcorn. Repairs are carried out to a high standard in a timely manner and we pride ourselves on ensuring a “first time fix”.
Runcorn Service Centre
5 Seymour Court
Manor Park, Runcorn, Cheshire, WA7 1UZ
Telephone: +44 1928 532 591
Due to the different products, environments and applications, wear and tear can be vastly different. Cost can vary depending on the work that needs to be done.
For scheduled maintenance jobs at 3M Factory Service Centres we utilise a flat fee program.
For all repairs or more complex service needs an assessment of the product is necessary and a quotation will be sent to you for approval.
We do our best to return your product back to you as fast as possible. An evaluation/estimate notification will be sent to you as soon as the product has been assessed.
Once the PO is received, the service/repair job will begin and after completion, the equipment will be shipped back to you as soon as possible. Our aim is to complete all service/repair jobs within 5 working days (product and quantity depending) from the quote approval.
Our recommendation is to contact your 3M seller and they will arrange the return of your product to the 3M Factory.
If this is not possible, please see the appropriate product section above to find out the correct 3M Factory Service and Repair Centre for your product and location. You can then contact us directly for a Return Authorisation (RMA) number.
The customer is responsible for shipping the product to 3M Service Centre. We will assess the product and contact you with a quote.
If we see any issues or concerns we will contact you to discuss. Additional parts and service might increase costs, but no work will be done without your approval.
Yes. We adhere rigidly to our quoted prices, and all prices quoted are final.
We will never carry out any additional work unless you have been contacted, had the work fully explained to you and been given an updated quotation, and we have received your approval.